Support Technician / Backend Developer


Maintainn, the support and maintenance division of WebDevStudios, is seeking a candidate to fill a Support Technician/Backend Developer position. The ideal candidate is someone who has at least two years of development, support and customer service experience and is versatile, calm under pressure, genial and passionate about troubleshooting and resolving issues with clients’ websites.

Your job duties will include:

  • Supporting clients, from bloggers to SMBs to large corporations, in a fast-paced environment.
  • Using project tracking, issue/bug tracking software and multiple development platforms.
  • Setting up support accounts/components for new clients and removal for parting clients.
  • Regular maintenance of client website updates from third-party plugins/themes and WordPress core.
  • Working with clients to review/clarify requirements for custom development requests.
  • Responding to clients who report issues with their website and debugging/ resolving issues in a timely manner.
  • Helping clients manage/update content or help determine where changes need to be made.
  • Providing knowledgeable recommendations for solutions to handle client feature requests.
  • A variety of miscellaneous development tasks involved in the web development life cycle from start to finish.

Minimum requirements:

  • Available during the day, 8:30 a.m.-5:00 p.m. Pacific Time, Monday through Friday.
  • Excellent knowledge of WordPress.
  • Two years of customer service experience in a fast-paced environment.
  • Ability to work on multiple projects at the same time and complete tasks in a timely manner with an emphasis on first-time quality.
  • Experience in debugging, problem-solving and fixing websites.
  • Experience with plugin support and customer support forums.
  • Knowledge of PHP, MySQL, CSS, HTML, JavaScript, and jQuery
  • Experience using SVN & Git software.
  • Good understanding of accessibility considerations and web standards.
  • Excellent written and verbal communication skills.
  • Ability to be a team player and evolve as the business grows.

Nice-to-haves (not required, but would be considered a plus):

  • WooCommerce experience.
  • Web and information security experience.
  • Back End and Front End development skills.
  • Familiarity with platforms like Help Scout, Basecamp, Harvest, etc.

Work Environment:

  • This is a full-time, salaried position.
  • Pay rate is based on experience and abilities.
  • Remote work: Monday through Friday, 8:30 a.m.-5 p.m. Pacific Time.
  • Office dress code: Pajamas, if you like.
  • Full-time employees enjoy benefits such as Medical/Dental/Vision, Paid Time Off, 401K.
  • Lots and lots of informal GIF sharing.

We’re looking for someone who:

  • Is excellent at time management and has the ability to work remotely, on a deadline, and on multiple projects at once.
  • Is self-motivated to get the job done.
  • Likes to interact with and help people.
  • Is patient enough to deal with frustrated folks that have a wide range of technical experience (or lack thereof).
  • Has great critical thinking skills, a good work ethic, and customer service skills.
  • Treats support work like a friendly puzzle to be solved.
  • Likes to have a lot of fun tinkering around inside the guts of cool websites.
  • Gets more kicks out of removing elements from a page than adding them.
  • Wants to learn, push themselves, and make the web a better place to be.